What We Do.
We set out to address an unmet need: to help you build better bots faster. We’ve established a system of record for conversation that provides actionable insights for the enterprise. And we’ve automated the time consuming process of labeling all that training data.
Today, the Discourse.ai Cognition platform, semantic conversation graph and other intellectual property helps large enterprises reduce the time and cost to define bot strategy and launch new chatbots to market - helping you create and maintain satisfied relationships with your customers that improve your bottom line.
Who We Are.
Discourse.ai is was founded by CEO, Jonathan Eisenzopf in 2017. Jonathan and the executive team have extensive backgrounds in customer experience strategy and technologies, machine learning, and conversational AI. We’re headquartered in the beautiful Presidio in San Francisco, with offices in Dallas and Boston.
Tim has over 30 years of experience in executive-level positions in the technology industry in large companies as well as startups and entrepreneurial ventures. He serves as Founder and CEO of IMG Venture Group, and leads the growth and development of rising companies, including Discourse.ai. Before this role, he was Chief Operating Officer for Syniverse’s Service Provider Group. Prior to Syniverse, Tim served as Senior Vice President, Head of Engagement Practices, North America, at Ericsson for five years, and he led the launch of a new organization responsible for the development of new sales channels and customer services. IMG originated with his first consulting company Integrity Management Group (IMG) which was founded in 2001 and supported start-ups and larger enterprise clients for 10 successful years. Earlier, he held several C-level and other executive positions at technology companies including InComm, PRE Solutions, Daleen Technologies, Powertel and InterCel. Tim holds a bachelor’s degree in political science from Texas A&M University.
CTO / VP Strategy
Jonathan is an expert in the Semantic Web, structured and unstructured knowledge extraction, speech recognition, and natural language conversational systems. Large enterprises have leveraged products that Jonathan led development on to save over $1B / year in costs through automation and customer service optimization. He was a member of the VoiceXML Forum (the W3C standard for interactive speech recognition systems) where he drove market adoption and standardization that disrupted a $3B market, and grew a related product to $160M per year in revenue. He is co-author of RSS 1.0, a Semantic Web standard used by thousands of sites to syndicate content. His code runs in products from IBM, Cisco, Avaya, and Microsoft. Jonathan has deployed product and built executive relationships at more than 25 of the Fortune 100.
Jeff joins as VP of Engineering, bringing over 30 years of experience leading start-up and large company software development teams. Jeff’s experience includes over a decade at the 3D design leader Autodesk as chief engineer and senior executive. Jeff led many initiatives including its successful cloud-based BIM 360 providing construction professionals with intelligent model-based workflows. Jeff also led the next generation “Ultra” technology effort at Blackboard enabling a cultural change in engineering bringing their 2-year late flagship product back on track and delivered to the market. Most recently, Jeff was CTO of Motimatic, leading technology strategy in online advertising technology and motivation science to support learners. Jeff holds a degree in Applied Mathematics from the University of California, Berkeley.
VP Product & Marketing
Kathi is a seasoned SaaS technology business leader with a passion for customer experience (CX) best practices and strategies, and for aligning CX/Contact Center/AI technologies to deliver delight to the end customer, and drive customer retention, revenue and cost control for the business. Most recently, Kathi held the CX Principal Consultant role at British Telecom (BT), with a focus on CX and contact center transformation, and the launch of a data-driven journey analysis process to provide insights to CX strategy and ROI. She has led product strategy at Convergys (for Chat, KB, eMail automation), and as an independent consultant for numerous telcos establishing cloud contact center suites as core to their portfolio. As an early employee at Genesys, Kathi led the company’s cloud product strategy and go-to-market, delivering a 70% revenue increase for the company in 2 years.
Daryl brings more than three decades of experience and a track record of success driving the productization and market adoption of new technologies and business models. Daryl has held leadership roles in technology development, product management, marketing and operations with expertise that spans the semiconductor level to software and systems integration at the enterprise level. Since 2002 Daryl’s focus has been delivering core technologies and complex applications to large enterprises via hosted and cloud based business models while helping those companies navigate the rapidly evolving requirements for network security, information security, compliance and data privacy legislation throughout the world.