The “Better Bots Faster” Movement: New Platforms from Nuance, and Google

By Dan Miller, Opus Research, February 22, 2019

Filling the CX Gap

DM Magazine, December 2018


Oog, oog, and oog. How humans greet each other and teaching computers to do it more gracefully.

Most chatbots and voice applications suck, but they don’t have to. That one chance you have to make the right impression starts with the greeting.