What We Do.
We set out to address an unmet need: to establish a system of record for conversation that provides actionable insights for the enterprise.
Today, the Discourse.ai Cognition platform, semantic conversation graph and other intellectual property helps large enterprises reduce the time and cost to define bot strategy and launch new chatbots to market - helping you create and maintain satisfied relationships with your customers that improve your bottom line.
Who We Are.
Discourse.ai is was founded by CEO, Jonathan Eisenzopf in 2017. Jonathan and the executive team have extensive backgrounds in customer experience strategy and technologies, machine learning, and conversational AI. We’re headquartered in the beautiful Presidio in San Francisco, with offices in Dallas and Boston.
CEO / Founder
Jonathan is an expert in the Semantic Web, structured and unstructured knowledge extraction, speech recognition, and natural language conversational systems. Large enterprises have leveraged products that Jonathan led development on to save over $1B / year in costs through automation and customer service optimization. He was a member of the VoiceXML Forum (the W3C standard for interactive speech recognition systems) where he drove market adoption and standardization that disrupted a $3B market, and grew a related product to $160M per year in revenue. He is co-author of RSS 1.0, a Semantic Web standard used by thousands of sites to syndicate content. His code runs in products from IBM, Cisco, Avaya, and Microsoft. Jonathan has deployed product and built executive relationships at more than 25 of the Fortune 100.
Chief BD Officer
Ken has over 15 years experience in industry leading business development, plus 10 years as a consultant across industries including financial services, travel and transportation, and telecom. Ken has held executive roles at BEA Systems (Oracle), Intervoice (and Convergys), HPES (DXC) and Sabre. At BEA Systems, where he was Vice President of Business Development and co-GM of the portal business, Ken led the organic growth of the portal business from zero to over $100M in revenue in 3.5 years including oversight of the sales team and channel relationships. Ken’s experience with AI and contact center solutions spans multiple roles including leadership roles at Intervoice and Convergys, as well as consulting for clients at Arthur Andersen Consulting where he drove 20%+ cost reduction in operations with greater automation. Ken earned an MBA from MIT Sloan.
Jeff joins as VP of Engineering, bringing over 30 years of experience leading start-up and large company software development teams. Jeff’s experience includes over a decade at the 3D design leader Autodesk as chief engineer and senior executive. Jeff led many initiatives including its successful cloud-based BIM 360 providing construction professionals with intelligent model-based workflows. Jeff also led the next generation “Ultra” technology effort at Blackboard enabling a cultural change in engineering bringing their 2-year late flagship product back on track and delivered to the market. Most recently, Jeff was CTO of Motimatic, leading technology strategy in online advertising technology and motivation science to support learners. Jeff holds a degree in Applied Mathematics from the University of California, Berkeley.
VP Customer Success
David has over 18 years of business consulting experience delivering value through CRM, technology and outsourcing implementations. He has extensive large program management and delivery experience in financial services, telecom, healthcare and utilities and has held leadership roles at Arthur Andersen, TeleTech Holdings, IBM Global Services and KPMG Consulting. David has a B.S. and MBA from the Mays Business School at Texas A&M University.
Kathi is a seasoned SaaS technology business leader with a passion for customer experience (CX) best practices and strategies, and for aligning CX/Contact Center/AI technologies to deliver delight to the end customer, and drive customer retention, revenue and cost control for the business. Most recently, Kathi held the CX Principal Consultant role at BT, with a focus on CX and contact center transformation, and the launch of a data-driven journey analysis process to provide insights to CX strategy and ROI. She has led product strategy at Convergys (for Chat, KB, eMail automation), and as an independent consultant for numerous telcos establishing cloud contact center suites as core to their portfolio. As an early employee at Genesys, Kathi led the company’s cloud product strategy and go-to-market, delivering a 70% revenue increase for the company in 2 years.