Most bots fail for lack of proper training. But they don’t have to.
Just like human agents, bots require training, a manual process that can take weeks or months. But what if the process was automated using existing data from live agent chats and calls? That would save money, make customers happy, and achieve business objectives faster. It would also turn a potentially bad bot into your best agent.
Like employee training, but for bots.
Cognition puts call center and live chat customer conversations in a format that the business can see and that bots can learn from.
It’s like a bot listened to every agent conversation to learn how to handle every scenario the right way from the very beginning. That’s good because you want your bot to be fully trained BEFORE it starts talking to customers.
Without Cognition, bot training requires guesswork and time consuming manual work.
Who wants to do that?
With Cognition, you can see the most common flows in all agent conversations and export the training data to your bot.
Come see us in the Innovation Showcase at Enterprise Connect to learn more about how we help companies speed their time to value with chatbots with our Cognition conversational AI platform. See how companies are taking advantage of customer conversations. After all, it’s what everybody is talking about…