The integration of the Discourse.ai Cognition platform with Amazon Lex allows companies to design, build and train Amazon Lex bots 50% - 90% faster by leveraging existing Amazon Connect and other conversation data. The integration includes the automatic loading of training utterances into Amazon Lex, and an AWS Lambda function that captures data from Amazon Lex bots and delivers near real-time visualization of bot behaviors. How cool is that!?
Discourse.ai Selected as Innovator in Actionable Analytics at Enterprise Connect in Orlando, March 18-21
Each year the Innovation Showcase at Enterprise Connect highlights several companies that are innovating in a selected focus area. The 2019 theme was actionable analytics -- companies that mine communications data, so you can mind your customers better.
Discourse.ai was proud to be selected as a participant in this juried event and to represent the opportunities for leveraging a company’s vast customer conversation data set as a source for bot strategy insights and training content.
Discourse.ai Unveils the First AI-based System of Record for Customer Conversations, Unlocking the Value of Customer Conversation Data
The Ground-Breaking Discourse.ai Cognition™ Platform Reduces the Time and Cost to Deploy Intelligent Assistants and Drives More Informed Customer Interactions